Shwapno dives deep into the process to ensure world class service

We started working with ACI Logistics Limited from May 2016. Main role of stc bangladesh in the assignment is to make the company employees more process focused.

The Based on Voice of Customer (VOC) stc bangladesh identified customer impacting processes and then with the help of stakeholder done process risk analysis through FMEA (failure mode and effect analysis).


organization

ACI Logistics Limited

overview

  • ACI Logistics Limited was formed a vision to setup nationwide retail outlets, named “Shwapno”, to utilize ACI’s strong presence in Bangladesh through implementation of world-class supply chain mechanism.
  • Founded in 2008

challenge

continue to meet high customer service standards in the midst of increasing service demands.

How stc bangladesh helped:

stc bangladesh is currently involved in process management consultancy. The assignments are

  • Process Documentation
  • Process Optimization
  • Balanced Scorecard

Result:

  • Vegetable and fish quality improved further
  • Employee knowledge level & attitude score increased
  • Processes are monitored regularly

Client website

https://www.aci-bd.com/sub_logistics

November 2, 2019

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About stcbangladesh

Strategic Transformation Consultants (stc) Limited started its operation in April 2012 with the vision of providing world class consultancy and training services in Bangladesh.

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