Lean Six Sigma For Service Industries

 

What is the course about?

The program provides a quality principles overview, in-depth instruction in management-by-fact, along with a structured performance improvement methodology and use of the Six Sigma tools utilized in over 80% of Six Sigma improvement efforts.  Professionals and organizations in the following industries would especially benefit from the program: Lean Six Sigma in Banking & Financial Services. Lean Six Sigma in Shared Services Organizations. Lean Six Sigma in Telecommunications. Lean Six Sigma in Logistics. Lean Six Sigma in Call Center Operations. Lean Six Sigma in Energy and Utilities. Lean Six Sigma in Insurance Companies. Lean Six Sigma in Government Services.  

Why you  Should Attend the course?

After successful completion of this course, participants will be able to » Eliminating organizational failures, defects and errors. » Removing process bottlenecks. » Improving process cycle times. » Cutting out excess cost due to poor quality and practices. » Understand the importance of the DMAIC methodology » Understand the key process steps of the Six Sigma Roadmap » To understand the deliverables required from each phase of a Six Sigma project » Know how to use Minitab software for statistical analysis  

What to expect?

This classroom based course is highly interactive and uses practical exercises, simulated case studies and projects to reinforce tool understanding and learning. The training is enhanced by the experience of the instructor who has trained many Green Belts and Black Belts as well as completing many six sigma projects.