North West Power Generation Company

North West Power Generation Company

Total Quality Management

May 2014

Problem our client faced:

Client was facing issues in meeting high customer service standards in the midst of increasing power demands. During 2014, NWPGCL hired Dellitte and local consultants to deploy TQM in Khulna and Shirajgonj power plant.

How we helped:

Shamima Begum, the lead consultant of stc bangladesh is involved in the project as local consultant. She is involved in deploying TQM through

Which tools were helpful:

  1. 1. 5S
  2. 2. Process standardization
  3. 3. QC circle establishment etc.

Gemba visits in plan

Zonal board for clarification on responsibility

ToT was done for zonal leaders and they are delivering trainings to their team

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