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Total Quality Management (TQM)

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Total Students

53

Course Summery

Total Quality Management (TQM) has been one of the most influential methods used in managing business processes over the last 30 years. It has been incorporated as a vital component, in the management systems of some of the world's most successful enterprises.

Instructor

Shamima Begum
Shamima Begum, with over $1 billion project delivery experience, is now one of the most regarded project and change management expert in Bangladesh. She has more than 16 years extensive experience in quality, project and strategy management for different industries in Bangladesh.  She has started her project management career as part of Warid Telecom launch team member. After that she has managed many projects being a member of PMO. She has started her journey as six sigma practitioner as operational excellence team member in Airtel Bangladesh Limited. She is currently playing the role of Lead Consultant at stc bangladesh, the leading project and quality management institute in Bangladesh.

Duration

10 hours, 16 minutes

Total Lessons

53

Course Duration

4 weeks, 2 days

Course Format

On-demand
৳14,000.00 excluding vat

Course Description

 What is the course about? Total Quality Management combines both philosophy and methodology to present a uniquely powerful approach to management. This workshop covers both TQM philosophy and its practical methods including key concepts, tools, and analytical processes. Total Quality Management (TQM) has been one of the most influential methods used in managing business processes over the last 30 years. It has been incorporated as a vital component, in the management systems of some of the world's most successful enterprises. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations. Who should attend the course? Person who works with quality management, Managers, Functional team leaders and team members who will be involved in Six Sigma projects, QA Managers, internal consultants, change agents, project managers, persons interested in Six Sigma Black Belt (SSBB) Certification, six sigma project team members. Why you should attend the course?
  • Adopt TQM as a fundamental business strategy
  • Communicate the importance of customer focused TQM
  • Use seven QC tools for data collection and analysis
  • Implement a business strategy driven by Total Quality Management (TQM)
  • Accomplish the cultural transformation necessary for successful implementation of total quality practices
  How the training conducted?  Module 1: Background
  • The History of TQM
  • TQM Philosophy
  • The Eight Elements Of TQM
  • QC circle concept
Module 2: Basic QC tools (with MS excel and Minitab)
  • Flow Charts
  • Cause and Effect , Fishbone, Ishikawa Diagram
  • Histogram or Bar Graph
  • Check Lists/ Check Sheets
  • Pareto Principle
  • Scatter Plots
  • Control Charts
Module 3: New QC tools
  • Affinity diagram
  • Relations diagram
Module 4: New QC tools (cont.)
  • Tree diagram
  • Matrix diagram
  • Matrix data analysis
  • Arrow diagram
  • Process Decision Program Chart (PDPC)
Module 5: Sustaining Quality and presentation
  • Managing Human Resources In a Total Quality Environment
  • Sustaining Total Quality
  • Presentation

Course Content

    • 1. Introduction 00:02:33
    • 2. what is TQM 00:01:58
    • 3. 8 principles of TQM 00:06:20
    • 4. benefits of TQM 00:02:30
    • 5. history of TQM 00:03:58
    • 6. quality luminaries 00:03:30
    • 1. qc circle introduction 00:04:35
    • 2. how qc circle works 00:04:50
    • 3. qc circle project selection and duration 00:05:02
    • 4. PDCA 00:06:08
    • 5. QC circle roles 00:06:22
    • 6. bottom up approach 00:06:44
    • 7. TQM project 1 using basic 7 QC tools 00:05:40
    • 8. TQM project 2 using basic 7 QC tools 00:06:11
    • 5S – Lesson 1 – ভূমিকা FREE 00:01:59
    • 5S – Lesson 2 – ৫-স কেন? 00:03:57
    • 5S – Lesson 3 – ৫-স কি? 00:03:50
    • 5S – Lesson 4 – নাম্বার খোঁজার খেলা 00:06:27
    • 5S – Lesson 5 – সরানো 00:07:23
    • 5S – Lesson 6 – সুবিন্যাস 00:10:49
    • 5S – Lesson 7 – সুবিন্যাসের উদাহরন 00:13:00
    • 5S – Lesson 8 – স্বচ্ছ 00:04:36
    • 5S – Lesson 9 – সংগতিপুর্ন ও সচল 00:05:23
    • 5S – Lesson 10 – কিছু উদাহরন 00:02:12
    • ১. কাইজেন – সূচনা 00:01:34
    • ২. কাইজেন কি ও কেন? 00:04:41
    • ৩. অর্থবহ কাজের সংজ্ঞা 00:06:16
    • ৪. প্রবাহ ও প্রবাহের রোধের কারন 00:04:38
    • ৫. ৮ টি অপচয় (পর্ব – ১) 00:05:27
    • ৬. ৮ টি অপচয় (পর্ব – ২) 00:04:28
    • ৭. চিনতে পারলাম ৮টি অপচয়? 00:04:54
    • ৮. কাইজেন প্রস্তাবনা ও বাস্তবায়ন 00:05:11
    • ৯. উন্নয়নের ৭ টি লক্ষ্য (পর্ব – ১) 00:05:08
    • ১০. উন্নয়নের ৭ টি লক্ষ্য (পর্ব – ২) 00:07:47
    • ১১. উন্নয়নের ৭ টি লক্ষ্য (পর্ব – ৩) 00:03:06
    • ১২. উন্নয়নের ৭ টি লক্ষ্য (পর্ব – ৪) 00:07:25
    • 1. introduction to 7 basic qc tools 00:03:36
    • 2. check sheet 00:04:01
    • 3. introduction to pareto chart 00:04:43
    • 4. how to develop pareto chart manually 00:05:02
    • 5. pareto chart in excel 00:04:09
    • 6. introduction to histogram 00:05:41
    • 7. how to develop histogram 00:04:03
    • 8. introduction to flowchart 00:04:23
    • 9. how to develop flowchart 00:06:41
    • 10. fishbone diagram 00:05:33
    • 11. scatter diagram 05:58:00
    • 12. introduction to control chart 00:03:58
    • 13. control chart rules by Western Electric 00:03:16
    • 14. I-MR chart 00:07:43
    • 15. mapping of 7qc tools with PDCA 00:03:53
    • 1. Introduction 00:02:33
    • 1. Introduction to TQM 00:02:34

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