This is to certify that strategic transformation consultants ltd., (also referred as stc) has provided us with Management Consultancy service. Tenure for the consulting job was from 02 May 2AL6 to 10 Sep 2016. The scope of the phase was i. Business Process Optimization. Four customer-focused processes were identified and suggestions were handed over after the analysis. Awareness sessions, FMEA [Failure Mode and Effect Analysis sessions) etc were main tools for the root cause analysis and optimization. The lead consultant Ms. Shamima Begum also advised my team on HR organogram and Balanced Scorecard We wish stc every success.